Legal & policies
Refund Policy
Terms, privacy, cookies, refunds, programme credits and disclaimer.
Refund Policy
Last updated: November 2026
The 48-hour refund window
You can cancel for a full refund up to 48 hours before the first session of your programme starts. Tell us before that deadline and the full fee you have paid for that programme is refunded.
Inside 48 hours
Once we are within 48 hours of the first session, your seat, materials and session capacity are committed, so the fee is no longer refundable. You keep access to the recordings and materials for that intake.
After the programme has started
Once a programme has begun, sessions already delivered are not refundable. If you have to step away mid-programme, contact us and we will confirm what remains available to you, such as recordings and materials.
VIP fees
VIP is paid after your application is approved, and the same 48-hour window applies. Private sessions already delivered are not refundable.
If we cancel or move a programme
If we cancel a programme, or move the dates and the new dates do not work for you, you receive a full refund of the fees paid for that programme.
What we cannot refund
Costs you pay directly to third parties are outside this policy and are handled by that provider, for example licensing or regulatory fees, platform or white-label setup costs paid directly to L7 Prime, and travel or accommodation.
How to request a refund
Send your request through our contact page, or reply to your enrolment email, quoting your order reference and the programme. Please request as early as possible so we can confirm it before the 48-hour deadline.
How refunds are paid
Approved refunds are returned to the original payment method, and you receive confirmation when we process them. Your bank or card issuer may take additional days to show the credit.
Your statutory rights
Nothing in this policy limits any right you have under applicable consumer law.
Final terms
This policy forms part of your enrolment terms. Where anything elsewhere appears to conflict with the 48-hour refund window set out above, this policy applies.